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ARTICLES: The Other Movement That Rosa Parks Inspired How Close Are We to Equality? Lessons of Katrina Visitable Homes Medicare Part D in New York State Human Rights Bill Adds Safeguards for People with Disabilities and Others In Need, They'll Feel The HEET Transportation Bill Enhances Travel Opportunities for People Who Are Visually Disabled Visually Impaired People Use The Web, Too Employers and the ADA: Myths and Facts Reaching Out to Customers With Disabilities College and the Disabled Student HUD Study Shows People with Disabilities Face Discrimination in up to Half of Rental Inquiries Holding Nyla - An inclusion classroom becomes the stage for learning and acceptance Social Security Revamps Disability Benefits Brooke Graduated Harvard, And?: Review of Fall 2005 Election Results for DIA Officers and Board of Directors
THE OTHER MOVEMENT THAT
ROSA PARKS INSPIRED by Charles Wilson By Sitting Down, She Made Room for the Disabled October 30, 2005 - Washington Post - On an unseasonably warm September day in 1984, about a dozen men and women rolled their wheelchairs in front of a city bus that was pulling onto State Street in Chicago. Then they sat there and didn't move. The group had no secret agenda; they simply wanted to make a point. Days before, the Chicago Transit Authority had announced that it was purchasing 363 new public buses -- and that none of them would be equipped with wheelchair lifts to serve disabled passengers because the lifts had been deemed too expensive. This ragtag group of wheelchair riders, who were affiliated with a disability rights organization called ADAPT, or Americans Disabled for Accessible Public Transit, decided to protest that decision by obstructing a bus until the police carted them away. Every one of them wore a simple paper name tag, the sort that you would normally see at a meet-and-greet. They all said:
Rosa Parks' act of courage in Montgomery, Alabama, in 1955 did more than dismantle the system of racial segregation on public transportation. Her refusal to give up her seat to a white man also created a legacy she never could have foreseen. It was through Parks' example that the disabled community transformed its own often disorganized cause into a unified disability rights movement. The disability rights movement could in no sense have been called a movement when Parks refused to yield her seat. At that time, the unemployment rate for people with disabilities reached over 70 percent, and organizations that rallied for rights for people with disabilities focused on solutions that were specific to a single disorder. Parks's action offered these separate communities a strategy that unified their various wishes. By the 1960s and '70s, many cities had introduced paratransit services that picked up disabled patients. The officials who controlled city budgets, though, typically stipulated that these buses could be used by an individual only a few times a month and that the buses could be used only by appointment. So, in the late '70s and early '80s, some activists began to extend the logic of Parks' silent act of defiance to their own cause: Buses that divided people into separate categories, they said, were inherently unequal. Disabled people shouldn't be limited to using paratransit buses. They deserved to ride the city buses, just like everyone else.
Parks's method of dissent -- sitting still -- was well suited to a community in which many people found themselves having to do that very thing all day long. Within two decades of her refusal to give up her seat, disabled people in cities across the country began staging their own Some of the sit-ins were individual acts of defiance. In Hartford, Connecticut, 63-year-old Edith Harris parked her wheelchair in front of 10 separate local buses on a single day after waiting nearly two hours for an accessible bus. Increasingly, though, the sit-ins were organized by ADAPT and involved many wheelchair users at a single location. These actions began to change both how disabled people were perceived and how they perceived themselves. The sit-ins also began to bring about concrete changes in the policies of urban transportation boards. In 1983, the city of Denver gave up its initial resistance and retrofitted all 250 of its buses with lifts after 45 wheelchair users blocked buses at the downtown intersection of Colfax Avenue and Broadway. Similar moves were made by Washington's Metro board in 1986 and by Chicago's transit authority in 1989. And in 1990, when the landmark Americans With Disabilities Act cleared Congress, the only provisions that went into effect immediately were those that mandated accessible public transportation. If Rosa Parks left a lasting legacy on the disability rights movement, it is important to recognize that it is a legacy that is largely unfinished. A restored version of the bus that Rosa Parks rode in Montgomery recently went on display at the Henry Ford Museum near Detroit, the city where Parks lived her last decades and died last Monday. Detroit's mayor, Kwame Kilpatrick, who is up for reelection on November 8, memorialized Parks by saying that Kilpatrick failed to mention a further irony, though: The Justice Department joined a suit against his city in March. It was initially filed in August 2004, by Richard Bernstein, a blind 31-year-old lawyer from the Detroit suburb of Farmington Hills, on behalf of four disabled inner-city clients. His plaintiffs said that they routinely waited three to four hours in severe cold for a bus with a working lift. Their complaint cited evidence that half of the lifts on the city's bus fleet were routinely broken. The complaint did not ask for compensation. It demanded only that the Motor City comply with the Americans With Disabilities Act. The city recently purchased more accessible buses, but the mayor didn't offer a plan for making sure the buses stayed in good working order. He has publicly disparaged Bernstein on radio as an example of Mayor Kilpatrick is not going to the wall, and neither are many other mayors in this country. A 2002 federal Bureau of Transportation Statistics study found that 6 million Americans with disabilities still have trouble obtaining the transportation they need. Many civic leaders and officials at transit organizations have made arguments about the economic difficulty of installing lifts on buses and maintaining them. But they are seeing only one side of the argument: More people in the disability community would pursue jobs and pay more taxes if they could only trust that they could get to work and back safely. Public officials who offered elaborate eulogies to Parks' memory last week should evaluate whether they are truly living up to the power of her ideas. During a visit to Detroit in August to speak to disabled transit riders for a project I was working on, I met Robert Harvey, who last winter hurled his wheelchair in front of a bus pulling onto Woodward Avenue after four drivers in a row had passed him by. (He was knocked to the curb.) I met Carolyn Reed, who has spina bifida and had lost a job because she could rarely find a bus that would get her to work on time. Her able-bodied friends had also recently stopped inviting her to the movies. She guessed why: A few times over the past months, they had found themselves waiting late at night with her for hours to catch a bus with a working lift. None of this should be happening in America. (Link opens in a new browser window) go to list of articles HOW CLOSE ARE WE TO EQUALITY? by Paula Wolff (Link opens in a new browser window)
In July, 2005, Carr Massi, Ellen Nuzzi, Elliot Schloss and I did a workshop at the Disability Film Festival at Long Island University Brooklyn Campus. I was the moderator and started the panel with this opening speech. Since the passage of the American With Disabilities Act (ADA) we now see signs for assistive listening devices in some movie theatres, electronic wheelchair door opening devices in many public buildings such as at Lincoln Center, and departments to provide accessibility to persons with different types of disabilities at museums and other public facilities. Our struggle for accessible public transportation has resulted in bus lifts on MTA buses, making it possible for people with disabilities to get to events (although our fight for accessible taxis, car services, and ferries and improved subway accessibility continues). We see more people with disabilities out on the buses, at cultural events, and around the community. Unfortunately, the increased awareness that the ADA and other events have helped lead to have not yet lead to the full equality that is our goal. We see this when we look at the employment figures for persons with disabilities which have remained at an unemployment rate of approximately 70% for working age persons with disabilities, the same level as it was prior to the enactment of the ADA. In spite of the vast improvements in assistive technology including computer technology that enable persons with disabilities to perform tasks that were previously impossible without assistance enabling people with disabilities to live and work more independently, relatively few persons with disabilities have such equipment provided by their employers if they are able to overcome the attitudinal barriers that still keep most of our community unemployed, although studies have shown that accommodations for most employees cost under $500. Employment is not the only area in which we see that we still have to struggle to achieve equality. We see continued attacks on the Americans With Disabilities Act in the Supreme Court which has sought to limit its interpretation of the law and its enforcement. A Supreme Court decision, the Olmstead Decision, which requires that persons with disabilities receive treatment in the most integrated setting is now often thought of in our community as a type of declaration of independence for many thousands of persons with disabilities currently living in nursing homes and other institutional settings who wish to return to living in the community. But the promise of independence of the Olmstead Decision will remain unfulfilled if the government fails to provide accessible housing that people can afford on a Supplemental Security Income level income and the support services persons with disabilities need to live in that community. To date, the Olmstead Decision demonstrates increased awareness of persons with disabilities without the resources for full equality. LESSONS OF KATRINA by T.K. Small (Link opens in a new browser window) It would almost be cliche to write a column offering the usual heartfelt sympathies to the recent victims of Hurricane Katrina. Certainly everyone has been moved by the scenes of devastation and despair, and has contributed to the recovery effort in some way. Beyond assisting people in the Gulf Region with donations and prayers, there are some important lessons about disaster preparedness that people with disabilities must understand. The Disability Community needs to get involved with all levels of disaster preparedness planning. Whether it is the city, state or federal Government, there are (or should be) plans for responding to disasters either natural or manmade. Part of any official disaster plan must deal with people with disabilities. If the official recommendation is for citizens to evacuate, and the Government is providing transportation, are the vehicles accessible? A person that uses a wheelchair is more likely to ask this question than an able-bodied person. Also, people generally are unaware of the poverty that most people with disabilities experience. Allowing and encouraging people to stockpile medications and supplies would help people survive a disaster. Although it would cost Medicaid and insurance companies some money, it is definitely a worthwhile expense and should be part of disaster preparedness in New York State. When we are part of the planning process, we are more likely to get a better result. We also need to hold public officials accountable for the failure of disaster plan development and the failures of how they respond in the midst of a crisis. It is not acceptable that in one nursing home alone in New Orleans, more than 30 people perished because they were not evacuated. Last year in July, 2004, President Bush signed Executive Order 13347 which mandated that the Department of Homeland Security create an Interagency Coordinating Council on Emergency Preparedness and Individuals with Disabilities (see http://www.whitehouse.gov/news/releases/2004/07/20040722-10.html). Somehow I don't think that the promise of Executive Order 13347 has been fulfilled when it is discovered that a large percentage of the those who lost their lives had some form of disability. Probably the most important lesson of Hurricane Katrina is that we must take more personal responsibility for our own safety. Regardless of what comprehensive disaster plans that the Government may have prepared, when the crisis hits, anything can happen. As one NYC official told me For our community, even under the best circumstances, transportation is difficult. In the middle of a disaster it is possible that you will get stuck wherever you are for a couple of days. In locations where you spend most of your time, you should gather the things you will need to survive. During the blackout two years ago, my telephone didn't work and I didn't have any water. Now I have a telephone that works without electricity and I always keep bottled water on hand. Perhaps I should make this recommendation to FEMA. Editor's Note: Everyone, disabled or not, is also advised to keep an ICE entry (under ICE) in your cell phone. ICE stands for In Case of Emergency. Put there the several numbers you would want people to contact should anything happen to you: such as your family member, your doctor, your friend. You should also keep an ICE card in your wallet. (Link opens in a new browser window) go to list of articles VISITABLE HOMES Let's build in access as we go September 20, 2005 - Bradenton, Florida - Herald Tribune - Already the homes are going up in Louisiana and along the Gulf Coast. Thousands of mobile and manufactured housing units are being hauled to sites. There's talk of a new federal agency to oversee the rebuilding of businesses and homes. We saw the pictures of the evacuees. We saw the wheelchairs, the canes, the people lying on makeshift conveyances because they couldn't walk. We've heard the stories of the people trapped in their homes, disabled, unable to negotiate stairs to get out, or drowned, unable to climb to the attic. Wake up, America. People need housing they can get in and out of. Is anyone in the Katrina rebuilding effort giving any thought to this most basic design need -- the need for wheelchair access? There's a growing movement in this country called
But all too often, when people are poor, their own homes are old and barrier-ridden as well. We have now seen the awful consequences of being unable to get out of one's home. Smith says all new homes should simply be built with three modest, virtually no-cost features to make them
The movement has gained steam in recent years. Because it's practically cost-free and because Visitability should be a requirement in the rebuilding of Katrina- devastated areas. Figures provided by the National Council on Disability, a federal agency, show that up to a quarter of the residents of New Orleans, Biloxi, Miss., and Mobile, Ala., are considered by census figures to have disabilities; in New Orleans, 61 percent of that group are people 21 to 64. The people who lost everything -- the ones needing the new housing -- were by and large from these populations. Yet if the past is any indication of the future, the most rudimentary basic-access requirements -- the ones spelled out by the visitability movement -- are again being overlooked. Why? There should be no clearer mandate for providing safe and accessible housing than the knowledge that so many people found themselves trapped in this last disaster.
Whatever it's called -- accessible housing, universal design, visitability -- basic access in all homes is an idea that's long overdue. We are taking about making all new housing basically accessible. This is not about creating It's about correcting current building practices, which have disabled people desperately seeking ways to manage in homes that have turned into virtual prisons. The visitability movement has produced an Inclusive Home Design Act, now before Congress. But no federal law yet requires single-family housing to include basic wheelchair access. Those rebuilding the Gulf Coast shouldn't need a federal law to act, though. They have a moral obligation. Editor's Note: Mary Johnson is the editor of The Ragged Edge Online at www.ragged-edge-mag.com, a wonderful source of disability rights information and opinion. Her latest book is
MEDICARE PART D MEDICARE PART D
DO YOU HAVE MEDICARE & NO DRUG COVERAGE?
DO YOU HAVE MEDICARE & NO DRUG COVERAGE? (includes EPIC)
MEDICARE DUAL ELIGIBLES (MEDICARE & MEDICAID)
DO YOU NEED ASSISTANCE?
WHAT TO DO IF A DUAL ELIGIBLE IS AUTO ASSIGNED
EXTRA HELP / LOW INCOME SUBSIDY (LIS)
TO APPLY:
General Instructions for Completing The SSA Application (SSA 1020 form):
Apply online: www.ssa.gov or www.socialsecurity.gov
More Information on Part D:
Information and Action for People With Disabilities:
HUMAN RIGHTS BILL ADDS SAFEGUARDS FOR PEOPLE WITH DISABILITIES AND OTHERS October 3, 2005 (source unknown) - Today, Mayor Bloomberg signed Intro 22-A, legislation introduced by Council Member Gale A. Brewer (D-Manhattan) that strengthens the City's existing Human Rights Law (HRL). The bill, known as the Local Civil Rights Restoration Act of 2005, increases protections for New York City residents, including adding domestic partners to the list of protected classes of people, increasing safeguards against retaliation, and requiring that the City's HRL be construed independently of similiarly worded State and Federal laws. As it currently stands, the City's residents are protected agaisnt discrimination as a result of the Intro 22-A clarifies the City's standard for retaliation cases brought under the HRL. It is currently illegal to retaliate against a person for voicing opposition to someone who is violating the HRL. This bill ensures that any amount of retaliatory action that would be Finally, the provision that may have the farthest-reaching ramifications is the Restoration Act's requirement that the City's HRL be interpreted independently of its federal and state counterparts. In practice, this means that those laws will be used as a floor below which civil rights protections cannot fall, not a means by which local protections are unfairly restricted. Intro 22-A allows the courts to award legal fees to lawyers for their participation in cases in which there is no final judgment or court-approved settlement, including
Intro 22-A is sponsored by 40 Council Members and the Public Advocate, and has the support of 40 organizations, including the Asian American Legal Defense and Education Fund; Disabled In Action; Habitat for Humanity - NYC Chapter; Lambda Legal; the New York Civil Liberies Union; and the Puerto Rican Legal Defense and Education Fund. It will go into effect immediately upon enactment.
IN NEED, THEY'LL FEEL THE HEET Newsday.com - October 24, 2005 - The remote-controlled bombs were to be concealed in suitcases and baby strollers. At least that's what an overseas informant told authorities about a recent terror plot against the subway. But Lynn Zelvin's dog, a German Shepard named Kona, may have been mistaken for the world's first suicide pooch the other morning. A police officer followed Zelvin, who is blind, into the 110th Street station on the Broadway line.
Zelvin turned and walked to the platform.
Kona was no bomber. The Broadway line was safe.
But the misunderstanding occurred in a city that Zelvin described as the most accessible place in the nation for a blind person comfortable with using public transportation.
Still, Zelvin and other advocates for disabled riders said the subway's increasing reliability on High Entrance/Exit Turnstiles, or HEETS, is putting lives in danger. Also known as high-wheels, the turnstiles are impossible to crawl under or scramble over. They were designed to keep the transit agency from losing even a single fare as it permanently shuts down station booths throughout the city.
For people stuck in even a small fire underground, the immediate reaction is to rush to the nearest exit. Now imagine the nearest exit for a throng of panicked riders is a wall of HEETS. Now throw in a rider with a motorized wheelchair and another with a guide dog.
On Friday morning, seven subway lines were halted by an electrical fire at the West Fourth Street station in Manhattan. The smoky fire started in an underground storage room. Seven firefighters had minor injuries. Riders complained of confusion and conflicting instructions from transit workers.
Harris said NYC Transit's own evacuation information offers little help.
Lawrence Reuter is president of NYC Transit, the architect of the booth closing plan. In fact, a half dozen booths were shuttered last month on the fourth anniversary of 9/11.
TRANSPORTATION BILL ENHANCES TRAVEL OPPORTUNITES FOR PEOPLE WHO ARE VISUALLY DISABLED San Francisco, California - PRNewswire -- By signing the Transportation Equity Act - A Legacy for Users, (TEA-LU), the President authorized the funding of a major project evaluating remote infrared audible signage (RIAS). This project is another important step in the efforts to make the built environment accessible to people with disabilities originally launched by the signing of the Americans with Disabilities Act in 1990. The technology operates by the installation of infrared light transmitters that broadcast repeating, human voice messages, providing directional, wayfinding information that can be heard by visually, cognitively, or learning disabled users through small, hand-held receivers. RIAS systems have proven effective for navigation in transit stations, bus shelters (providing the user the destination and time of arrival of the next bus), and at street crossings. They enable a user to tell what bus is coming when it is up to one hundred feet away and to locate its entrance. In addition to transit applications, the system has been installed in libraries, city halls, convention centers, museums, and parks; primarily in the U.S. and Japan. The project, entitled the Remote Infrared Audible Signage Model Accessibility Project (RIAS MAP) authorized in the new act, will provide funding for a regional, multi-modal/intra-modal evaluation of the technology. The impact of RIAS on education, work, personal economics and quality of life will be studied. Its use for emergency egress will also be evaluated. The Transportation Equity Act - A Legacy for Users (TEA-LU), authorizes the Secretary of Transportation to spend a minimum of $500,000 annually on the RIAS program from 2006-2009. Congressman Richard Baker, 6 District, Louisiana along with Representatives Eleanor Holmes-Norton of Washington, D.C. and Stephen LaTourette, District 14, Cleveland, Ohio, championed the inclusion of the RIAS MAP. Invented in 1981 at the Smith-Kettlewell Rehabilitation Engineering Research Center in San Francisco, the technology was researched, developed and evaluated through the next two decades. Today, Henry Metz, Director of the Smith-Kettlewell Eye Research Institute said: RIAS is currently being installed in the U.S. and Canada by Talking Signs, Inc. of Baton Rouge, LA and in Japan and Norway by Mitsubishi Precision Co., Ltd. of Tokyo. Contact: Bill Crandall, Ph.D., Smith-Kettlewell Eye Research Institute
VISUALLY IMPAIRED PEOPLE USE THE WEB, TOO October 25, 2005 - Huntington (WV) Herald Dispatch - Despite high gasoline prices and security concerns, Americans are traveling in record numbers and using the Internet to do it. According to the Travel Industry Association of America, about 30 percent of the U.S. adult population uses the Internet for travel planning each year. And why not? The multitude of travel Web sites offers a host of benefits such as comparing discounts, viewing hotel rooms online and reserving tickets to hot attractions. But not everyone gets to share in the fun. Millions of Americans with vision loss are unable to reap the benefits of the Web. Last summer, the New York attorney general took notice and announced settlements with two major travel retailers to make their Web sites more accessible to users with vision loss. The attorney general successfully argued that the Americans with Disabilities Act (ADA) means all places of While these specific sites have made changes, the Internet is still largely inaccessible to the millions of Americans with vision loss. Visually impaired people depend on But too often, Web designers fail to consider accessibility and label pictures blankly as With the Internet becoming increasingly important for employment and educational opportunities, timely access to news and connection to communities around the world, it's imperative that businesses start taking action now. Today, 7.3 million older Americans report some form of vision impairment even while wearing glasses or contact lenses, according to the National Vision Rehabilitation Association. As Baby Boomers age, this number is expected to increase significantly. Organizations need to start implementing adaptations to technology now -- many of which are uncomplicated and not cost prohibitive -- so they can retain these older, computer savvy consumers. What's more is that the same accessibility tools that benefit people with vision loss help other segments of the population. We've come to rely on Blackberries and cell phones to do everything from checking e-mail to monitoring stock prices. Consumers would be able to get information more quickly and efficiently on these devices if viewing content without graphics and pop-ups was the norm. As we approach travel planning and gift shopping for the winter holidays, we're hoping more companies will take the time to assess their Web sites -- and other technology products -- for accessibility. It's not just the right thing to do for people with vision loss. It's a smart business decision. Carl R. Augusto is president and chief executive officer of the American Foundation for the Blind.
EMPLOYERS AND THE ADA: The Americans with Disabilities Act (ADA) is a landmark federal law that protects the rights of people with disabilities by eliminating barriers to their participation in many aspects of living and working in America. In particular, the ADA prohibits covered employers from discriminating against people with disabilities in the full range of employment-related activities, from recruitment to advancement, to pay and benefits. The foundation for the ADA is America's promise of equal access to opportunity for all citizens. Being inclusive of people with disabilities - in recruitment, retention, promotion, and in providing an accessible environment - gives businesses a competitive edge. Below are some of the common myths about how the ADA affects employers and research and facts that negate them.
Myth: The ADA forces employers to hire unqualified individuals with disabilities. Fact: Applicants who are unqualified for a job cannot claim discrimination under the ADA. Under the ADA, to be protected from discrimination in hiring, an individual with a disability must be qualified, which means he or she must meet all requirements for a job and be able to perform its essential functions with or without reasonable accommodations.
Myth: When there are several qualified applicants for a job and one has a disability, the ADA requires the employer to hire that person. Fact: An employer is always free to hire the applicant of its choosing as long as the decision is not based on disability. If two people apply for a data entry position for which both speed and accuracy are required, the employer may hire the person with the higher speed and level of accuracy, because he or she is the most qualified.
Myth: The ADA gives job applicants with disabilities advantages over job applicants without disabilities. Fact: The ADA does not give hiring preference to persons with disabilities.
Myth: Under the ADA, employers must give people with disabilities special privileges, known as accommodations. Fact: Reasonable accommodations are intended to ensure that qualified individuals with disabilities have rights in employment equal - not superior - to those of individuals without disabilities. A reasonable accommodation is a modification to a job, work environment or the way work is performed that allows an individual with a disability to apply for a job, perform the essential functions of the job, and enjoy equal access to benefits available to other individuals in the workplace.
Myth: Providing accommodations for people with disabilities is expensive. Fact: The majority of workers with disabilities do not need accommodations to perform their jobs, and for those who do, the cost is usually minimal. According to the Job Accommodation Network (JAN), a service from the U.S. Department of Labor's Office of Disability Employment Policy, two-thirds of accommodations cost less than $500, with many costing nothing at all. Moreover, tax incentives are available to help employers cover the costs of accommodations, as well as modifications required to make their businesses accessible to persons with disabilities.
Myth: The ADA places a financial burden on small businesses that cannot afford to make accommodations for individuals with disabilities. Fact: Businesses with fewer than 15 employees are not covered by the employment provisions of the ADA. Moreover, a covered employer does not have to provide a reasonable accommodation that would cause an
Myth: ADA lawsuits are flooding the courts. Fact: The majority of ADA employment-related disputes are resolved through informal negotiation or mediation. The Equal Employment Opportunity Commission (EEOC), which enforces the ADA's employment provisions, carefully investigates the merits of each case and offers many alternatives to litigation as a way to resolve any potential problem. The number of ADA employment-related cases, whether filed privately or by the EEOC, represents a tiny percentage of the millions of employers in the U.S.
Myth: The ADA is frequently misused by people with vague complaints or diagnoses. Fact: If an individual files a complaint of discriminatory treatment, denial of accommodation or harassment under the ADA and does not have a condition that meets its definition of disability, the complaint is dismissed. While claims by people with false or minor conditions may get considerable media attention, the reality is that these complaints are usually dismissed.
Myth: The ADA protects employees who have difficult or rude personalities or are troublemakers. Fact: Improper behavior in and of itself does not constitute a disability, and having a disability does not excuse employees from performing essential job tasks and following the same conduct standards required of all employees. The courts have consistently ruled that
Myth: Under the ADA, an employer cannot fire an employee who has a disability. Fact: Employers can fire workers with disabilities under three conditions:
A number of resources are available to assist employers in understanding their responsibilities under the ADA: Job Accommodation Network (JAN) http://www.jan.wvu.edu/ JAN is a free, confidential service from the U.S. Department of Labor's Office of Disability Employment Policy (ODEP) that provides individualized accommodation solutions and technical assistance on the ADA. Among the areas that JAN can address are:
Equal Employment Opportunity Commission (EEOC) http://www.eeoc.gov/ U.S. Department of Justice (DOJ) ADA Home Page - www.ada.gov ADA and IT Technical Assistance Centers www.adata.org U.S. Department of Labor
REACHING OUT TO CUSTOMERS WITH DISABILITIES An online ADA course for businesses from the As a business owner or operator, or someone thinking about opening a business, you may have wondered what you have to do to comply with the Americans with Disabilites Act (ADA) This course explains how the ADA applies to businesses in ten short lessons. Putting these lessons into practice will allow you to comply with the ADA and welcome a whole new group of customers to purchase your goods, products, and services. And you may find that making your business more accessible and welcoming to people with disabilities is not as difficult as you thought. Did you know? More than 50 million Americans with disabilities - 18% of our population - are potential customers for businesses of all types across the United States. This group has $175 billion in discretionary spending power, according to the U.S. Department of Labor. That figure is more than twice the spending power of American teenagers and almost 18 times the spending power of the American Accessibility attracts not only people with disabilities but also their families and friends. Like others, these customers often visit stores, restaurants, movie theaters, and other businesses accompanied by family or friends. This expands the potential market exponentially! This market is growing fast. By the year 2030, 71.5 million Baby Boomers will be over the age of 65 and demanding products, services, and environments that address their age-related physical changes. This huge customer market can represent additional business and profit for your enterprise. The course will help you learn how to attract and successfully provide your services to this market. To make this course easier to fit into your busy schedule, we divided it into individual lesson modules. Go through the lessons at your own pace, and as your time allows. As you progress through the course, you will find links to additional information, but you can also access a wealth of information by visiting the ADA Website at www.ada.gov. If you have questions about a specific situation. A key point to remember as you start the course: everyone benefits when businesses give customers with disabilities an equal opportunity to obtain their goods and services. By positively addressing the issues discussed in this course, businesses can make it easier for people with disabilities as well as other customers to access and purchase the services or products they have to offer. Accessibility pays dividends and makes good business sense. To visit this course go to http://www.ada.gov/reachingout/intro1.htm.
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