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New Access-A-Ride Application Procedure

At its January 2007 meeting, the MTA Board of Directors approved a new Access-A-Ride (AAR) application process that includes a visit to an assessment center located in the borough where the applicant resides. The new application procedure puts Access-A-Ride (AAR) in step with the rest of the country’s paratransit services.

AAR provides transportation for people with disabilities who are unable to use public bus or subway service for some or all of their trips. Assessment reports provide information that is often left off the application or missing from a doctor's note. A clearer picture of an applicant's travel ability is gained when an applicant has a face-to-face interview with a medical professional and undergoes functional testing, where appropriate. Having a clearer picture enables our certifiers to assign applicants an appropriate eligibility status:

  1. full,
  2. conditional,
  3. continuing eligibility,
  4. full temporary,
  5. conditional temporary,
  6. or, ineligible

This should reduce time-consuming appeals by customers who disagree with their eligibility status.

Here's how the new procedure works: